Legal
Returns & Refunds
Eligible products
For cosmetics hygiene, only unopened products can be returned: unopened, sealed and in their original packaging. Opened or used products cannot be returned unless faulty.
Requesting a return
Email us within 7 days of delivery with your order number to request a return.
support@getharm.comWrong or damaged items
If an item arrives wrong or damaged, report it within 7 days of delivery with your order number and photos showing the issue. We cover return shipping in that case.
Shipping costs
The customer pays return shipping unless the item arrived wrong or damaged. The original shipping fee is non-refundable unless the error was ours.
Refunds
After the returned item arrives and is inspected to confirm it meets the return conditions, we refund the original payment method. Your bank may take additional days to show the refund.